Microsoft - Azure Cloud Networking - Senior Technical Support Escalations Engineer
(Aug 2022 - Present)
• Delivering solutions to critical technical issues for institutional customers and partners.
• Proficient in Application Layer L7 Engineering, optimizing application performance through Azure Application Gateway, Front Door, CDN, Traffic Manager, Web Application Firewall
(WAF). Skilled in troubleshooting SSL/TLS certificates, associated protocols, and advanced network
configurations. Possess extensive knowledge spanning diverse technologies, including Firewall, Load
Balancer, DNS, VPN, Azure ExpressRoute, App Services and Kubernetes.
Cisco Systems - Cyber Security Investigator
(Apr 2021 – Aug 2022)
• Conducted advanced analysis of potential security incidents using Cisco technologies such as Stealthwatch, AMP for
Endpoints, Threat Grid, Umbrella, SIEM security solution providers, and SOAR technologies.
• Assessed attack methods and impact by analyzing logs from diverse security appliances.
• Delivered comprehensive recommendations to prevent future security incidents.
Cisco Systems - VPN Security - TAC Engineer
(Sep 2020 – Mar 2021)
• Analyzed, configured, and troubleshot VPN issues for business customers on Cisco Firewalls (ASA and FTD) and routers.
• Conducted internal lab simulations to replicate and analyze customer problems, identifying root causes and providing effective solutions.